(916) 662-6611 Deborah@debking.com

FAQ

Our Top Questions

Why should I hire you instead of Geek Squad?

When you hire me, you’re not hiring a large, impersonal company. Hiring me means supporting a local, small business with expertise and reasonable rates. It means paying for high-personalized computer services – something larger companies often aren’t able to provide. I am the CEO, the CFO, and the Go-to Gal of my company. I am the company!  There are no bureaucratic layers when you call me. There is also no need to haul your computer or devices into a store and wait in line to ask a question or two. I come directly to your home. There are no distractions and no rush.  

Can I really learn to use technology at the age of 75? I’ve never used a computer. Can you help me?

Yes! It only takes one of us to be good at computers. (That’s me) I can teach you how to be good enough with computers to accomplish what you want – let’s talk! I need to know what you’d like to learn or accomplish with technology, and I can help you get there. I can also provide ongoing support if needed.

Do you do phone consultations?

If you are a previous customer, it’s likely that I can help you by telephone. After your first session with me, you get a 1/2 hour of free remote support. After the first ½ hour of free remote support, I bill at $75 per hour (or $18.75 per 15-minute increments) whether in person or by phone. If you are a first time customer, I will not do phone consult as your first session. In order to provide the best services possible, I like to meet with first-time clients in their home in front of their computers or devices.

Do you charge if I want you to help me select a new computer and will you go with me?

I do charge by the hour – see my pricing page. I’m happy to discuss shopping with you for a computer and what I would charge.

What types of technology do you work with?

I have broad expertise in technology and with a variety or computers. I can assist you with your smart phone, tablet, laptop, desktop, and iPads. I also can help you with photos, documents, routers, cloud service, and other computer issues including computer and internet security.

Are you willing to teach a small group of my friends?

I find that personalized teaching is the best way to work with older adults. However, if four of your friends and you would like some small group lessons, I can accommodate you and offer you pricing. Please call me to discuss.

How much do you charge?

In-Home computer support is provided at $60 per hour.  There is a one-hour minimum charge with quarter-hour increments thereafter. Each quarter hour is 15.00

If you’d like to set up regular support visits either by the week or the month, I deduct:

  • 10% for weekly, one-hour visits (minimum of eight weeks)
  • 5% for regular monthly, one-hour visits (minimum of six months).

What if I live out of town?

I charge a $20 flat travel fee to travel to the following locations:

Fair Oaks – El Dorado Hills – Lincoln – Granite Bay – Folsom – Citrus Heights – Carmichael

How do I pay you?

I can be paid via check, cash, or Paypal at the time of service